Returns & Exchanges

At EcoFlow, we stand by the quality of our sustainable energy solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your product in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via the online portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original box including all cables, accessories, and documentation to ensure the item is protected during transit.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Inspection and Refund

Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing