Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days. Express options are available at checkout for guaranteed 2-day delivery on all electronic components and devices.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on EcoFlow come with a minimum 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.
Are international power adapters included with my purchase?
Products are shipped with power cables compatible with the destination country's standard. If you require additional regional adapters, please visit our accessories section.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and digital wallets like Apple Pay and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.